Managing service logs with INSIO: Practical examples

Service protocols

Managing service logs with INSIO: Practical examples

Author

Veronika Zemanová

25 November 2024

In today's fast-paced and dynamic business world, proper documentation and oversight of service interventions are key to efficiency. The Service Protocols module is designed to facilitate and automate the recording of service activities, ensuring quicker responses to requests, better cost control, and smoother operations. How does this tool work in the real world? Look at practical examples.

What can the INSIO Service Protocols module do?


INSIO Service Protocols allow for:

• Comprehensive recording of service interventions, from minor repairs to extensive maintenance.

• Automation of processes related to service, such as planning, notifications, and evaluations.

• Clear storage of the history of all service actions.

• Quick generation of reports for managers, customers, or audits.


All of this is available in one place, accessible from anywhere – from a computer or mobile device.


Practical examples: How INSIO facilitates the management of service protocols


1. Maintenance of equipment in a manufacturing company


Company: Manufacturer of machine components

Challenge: The company had a problem finding the repair history of machines. Maintenance was often unplanned, leading to unnecessary downtimes and higher costs.


Solution with INSIO:

• All machines were recorded in the system, and regular maintenance intervals were assigned to them.

• The module automatically alerts technicians to upcoming service deadlines.

• The history of all interventions is available at a few clicks, making it easier to plan and decide on the replacement or modernization of equipment.


Result: The number of unplanned outages was significantly reduced, and service costs decreased by 20%.


2. Managing service requests in a retail chain


Company: Furniture store chain

Challenge: Quick recording and resolution of service requests from various branches. Communication between the central warehouse, branches, and external service providers was problematic.


Solution with INSIO:

• Branches now enter requests directly into the system, where they are automatically assigned to specific technicians.

• The status of each request (e.g., “new”, “in progress”, “resolved”) is transparent and available in real-time.

• After service completion, a protocol is generated, archived, and can be shared with management or auditing authorities.


Result: A 40% increase in the speed of request resolution and improved internal communication.


3. Service of company vehicles


Company: Logistics service provider

Challenge: Ensuring regular maintenance of the vehicle fleet, tracking repair history, and controlling service costs.


Solution with INSIO:

• Each vehicle has its own service profile in the system, where all repairs, parts replacements, and regular inspections are recorded.

• The module allows for easy tracking of costs per vehicle.

• The system automatically monitors deadlines for inspections, emissions, and other mandatory checks, thereby preventing fines or unexpected downtimes.


Result: Improved maintenance planning and a 15% reduction in operating costs for the fleet.


Main benefits of INSIO for managing service protocols


1. Time savings: Automation of routine tasks such as service planning or protocol generation.

2. Clarity: Complete history of all service interventions in one place.

3. Improved communication: Clear assignment of tasks and current overview of the status of service requests.

4. Cost control: Easy tracking of expenses for each device or vehicle.

5. Flexibility: Access from anywhere – from a computer, tablet, or mobile.


See for yourself


The INSIO Service Protocols module is the perfect solution for companies of all sizes that want to have a perfect overview of their service activities. Whether you manage manufacturing equipment, sales branches, or a company fleet, our solution will make your work easier and increase efficiency.


Contact us today to find out how INSIO can improve the management of service protocols in your company.

What can the INSIO Service Protocols module do?


INSIO Service Protocols allow for:

• Comprehensive recording of service interventions, from minor repairs to extensive maintenance.

• Automation of processes related to service, such as planning, notifications, and evaluations.

• Clear storage of the history of all service actions.

• Quick generation of reports for managers, customers, or audits.


All of this is available in one place, accessible from anywhere – from a computer or mobile device.


Practical examples: How INSIO facilitates the management of service protocols


1. Maintenance of equipment in a manufacturing company


Company: Manufacturer of machine components

Challenge: The company had a problem finding the repair history of machines. Maintenance was often unplanned, leading to unnecessary downtimes and higher costs.


Solution with INSIO:

• All machines were recorded in the system, and regular maintenance intervals were assigned to them.

• The module automatically alerts technicians to upcoming service deadlines.

• The history of all interventions is available at a few clicks, making it easier to plan and decide on the replacement or modernization of equipment.


Result: The number of unplanned outages was significantly reduced, and service costs decreased by 20%.


2. Managing service requests in a retail chain


Company: Furniture store chain

Challenge: Quick recording and resolution of service requests from various branches. Communication between the central warehouse, branches, and external service providers was problematic.


Solution with INSIO:

• Branches now enter requests directly into the system, where they are automatically assigned to specific technicians.

• The status of each request (e.g., “new”, “in progress”, “resolved”) is transparent and available in real-time.

• After service completion, a protocol is generated, archived, and can be shared with management or auditing authorities.


Result: A 40% increase in the speed of request resolution and improved internal communication.


3. Service of company vehicles


Company: Logistics service provider

Challenge: Ensuring regular maintenance of the vehicle fleet, tracking repair history, and controlling service costs.


Solution with INSIO:

• Each vehicle has its own service profile in the system, where all repairs, parts replacements, and regular inspections are recorded.

• The module allows for easy tracking of costs per vehicle.

• The system automatically monitors deadlines for inspections, emissions, and other mandatory checks, thereby preventing fines or unexpected downtimes.


Result: Improved maintenance planning and a 15% reduction in operating costs for the fleet.


Main benefits of INSIO for managing service protocols


1. Time savings: Automation of routine tasks such as service planning or protocol generation.

2. Clarity: Complete history of all service interventions in one place.

3. Improved communication: Clear assignment of tasks and current overview of the status of service requests.

4. Cost control: Easy tracking of expenses for each device or vehicle.

5. Flexibility: Access from anywhere – from a computer, tablet, or mobile.


See for yourself


The INSIO Service Protocols module is the perfect solution for companies of all sizes that want to have a perfect overview of their service activities. Whether you manage manufacturing equipment, sales branches, or a company fleet, our solution will make your work easier and increase efficiency.


Contact us today to find out how INSIO can improve the management of service protocols in your company.

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