Helpdesk (Customer Support)
Provide your customers with first-class customer support. With our platform, you will get a comprehensive solution for managing requests and tracking performance.
By submitting you agree to the processing of personal data according to GDPR.
![Helpdesk (Customer Support)](https://framerusercontent.com/images/rmWiUOJLkrOhiGgqPflybP7dmk.png)
Helpdesk (Customer Support)
Provide your customers with first-class customer support. With our platform, you will get a comprehensive solution for managing requests and tracking performance.
By submitting you agree to the processing of personal data according to GDPR.
![Helpdesk (Customer Support)](https://framerusercontent.com/images/rmWiUOJLkrOhiGgqPflybP7dmk.png)
Helpdesk (Customer Support)
Provide your customers with first-class customer support. With our platform, you will get a comprehensive solution for managing requests and tracking performance.
By submitting you agree to the processing of personal data according to GDPR.
![Helpdesk (Customer Support)](https://framerusercontent.com/images/rmWiUOJLkrOhiGgqPflybP7dmk.png)
Categorization
and filtering of tickets
Categorization
and filtering of tickets
Categorization
and filtering of tickets
Integrated
email communication
Integrated
email communication
Integrated
email communication
SLA with automatic
notification
SLA with automatic
notification
SLA with automatic
notification
Workflow pro
various types of operations
Workflow pro
various types of operations
Workflow pro
various types of operations
![Requirements in one place](https://framerusercontent.com/images/M43vUNLuqVg9vIE4KghjItKQvA.png)
![Requirements in one place](https://framerusercontent.com/images/M43vUNLuqVg9vIE4KghjItKQvA.png)
![Requirements in one place](https://framerusercontent.com/images/M43vUNLuqVg9vIE4KghjItKQvA.png)
Requirements in one place
Centralize and manage all requests in one place, with the option to submit them through various channels - web, email, or mobile application.
"The INSIO helpdesk has brought order to our company. We now communicate efficiently with customers and address their requests quickly and on time."
Categorization and filtering
Improve work efficiency with requirements by categorizing and filtering, which will help you quickly identify and prioritize tickets according to sources.
![Categorization and filtering](https://framerusercontent.com/images/x2So2kuPZrHcDE4IDpJnOCA.png)
![Categorization and filtering](https://framerusercontent.com/images/x2So2kuPZrHcDE4IDpJnOCA.png)
![Categorization and filtering](https://framerusercontent.com/images/x2So2kuPZrHcDE4IDpJnOCA.png)
![Workflow](https://framerusercontent.com/images/czfJIyu9hpVZjKSQYyDSPmaMMQ.png)
![Workflow](https://framerusercontent.com/images/czfJIyu9hpVZjKSQYyDSPmaMMQ.png)
![Workflow](https://framerusercontent.com/images/czfJIyu9hpVZjKSQYyDSPmaMMQ.png)
Workflow
Customize your ticket resolution processes according to the specific needs of your company, with the possibility to define different states, team responsibilities including internal notes.
Integrated email client
Keep complete track of communication with clients thanks to the integrated email client, which records all information exchange.
![Integrated email client](https://framerusercontent.com/images/Eu5Ou4EdJIe9FyLymGwLl7LQVk.png)
![Integrated email client](https://framerusercontent.com/images/Eu5Ou4EdJIe9FyLymGwLl7LQVk.png)
![Integrated email client](https://framerusercontent.com/images/Eu5Ou4EdJIe9FyLymGwLl7LQVk.png)
![Service Level Agreement (SLA)](https://framerusercontent.com/images/mDHPJLPCPPNuZAkCTrMilFqL01Q.png)
![Service Level Agreement (SLA)](https://framerusercontent.com/images/mDHPJLPCPPNuZAkCTrMilFqL01Q.png)
![Service Level Agreement (SLA)](https://framerusercontent.com/images/mDHPJLPCPPNuZAkCTrMilFqL01Q.png)
Service Level Agreement (SLA)
Ensure compliance with response times and resolution deadlines by setting SLAs, with automatic alerting and ticket escalation functionality.
Expenses under control
Manage and monitor the costs associated with support and keep the budget under control with tracking and reporting tools.
![Costs under control](https://framerusercontent.com/images/SWwUvejzLn2qZlm5M74pgyYc5lg.png)
![Costs under control](https://framerusercontent.com/images/SWwUvejzLn2qZlm5M74pgyYc5lg.png)
![Costs under control](https://framerusercontent.com/images/SWwUvejzLn2qZlm5M74pgyYc5lg.png)
Communicate with customers using Helpdesk from INSIO.
Communicate with customers using Helpdesk from INSIO.
By submitting you agree to the processing of personal data according to GDPR.