Categorization

and filtering of tickets

Categorization

and filtering of tickets

Categorization

and filtering of tickets

Integrated

email communication

Integrated

email communication

Integrated

email communication

SLA with automatic

notification

SLA with automatic

notification

SLA with automatic

notification

Workflow pro

various types of operations

Workflow pro

various types of operations

Workflow pro

various types of operations

Requirements in one place

Centralize and manage all requests in one place, with the option to submit them through various channels - web, email, or mobile application.

"The INSIO helpdesk has brought order to our company. We now communicate efficiently with customers and address their requests quickly and on time."

Categorization and filtering

Improve work efficiency with requirements by categorizing and filtering, which will help you quickly identify and prioritize tickets according to sources.

Workflow

Customize your ticket resolution processes according to the specific needs of your company, with the possibility to define different states, team responsibilities including internal notes.

Integrated email client

Keep complete track of communication with clients thanks to the integrated email client, which records all information exchange.

Service Level Agreement (SLA)

Ensure compliance with response times and resolution deadlines by setting SLAs, with automatic alerting and ticket escalation functionality.

Expenses under control

Manage and monitor the costs associated with support and keep the budget under control with tracking and reporting tools.

Communicate with customers using Helpdesk from INSIO.

Communicate with customers using Helpdesk from INSIO.

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Frequently Asked Questions

What can we solve with helpdesk?
Does your helpdesk system support the functionality of internal notes?
How can helpdesk requests be entered?
Will the system alert me to an unfulfilled requests or approaching deadline?
Is it possible to track the progress of the request in bulk?
Does the system inform the issuer about the progress and status of the request?
  • "Digitalization can take many forms. With INSIO, you take control of the purchasing process."

    Roman Marsa Porsche

    Roman Marsa

    Project Manager

    Porsche Czech Republic Ltd.

  • "INSIO has enabled us to accurately plan and supervise inspections and maintenance, allowing us to manage stores in the Czech Republic and Slovakia comfortably."

    Petr Chodera XXXLutz

    Petr Choděra

    Facility Manager

    XXXLutz s.r.o.

  • The INSIO helpdesk brought order to our company. Now we communicate effectively with customers and address their requests quickly and timely.

    Tomáš Korpáš Engie

    Tomáš Korpáš

    Director of Facility Management

    ENGIE Services a.s.

  • INSIO has accelerated our invoice processing and thanks to the multi-level approval, we have reduced errors. A big benefit for us is the simple overview of the invoice status.

    David Jelen

    David Jelen

    CFO

    NeoVize

  • "Digitalization can take many forms. With INSIO, you take control of the purchasing process."

    Roman Marsa Porsche

    Roman Marsa

    Project Manager

    Porsche Czech Republic Ltd.

  • "INSIO has enabled us to accurately plan and supervise inspections and maintenance, allowing us to manage stores in the Czech Republic and Slovakia comfortably."

    Petr Chodera XXXLutz

    Petr Choděra

    Facility Manager

    XXXLutz s.r.o.

  • The INSIO helpdesk brought order to our company. Now we communicate effectively with customers and address their requests quickly and timely.

    Tomáš Korpáš Engie

    Tomáš Korpáš

    Director of Facility Management

    ENGIE Services a.s.

  • INSIO has accelerated our invoice processing and thanks to the multi-level approval, we have reduced errors. A big benefit for us is the simple overview of the invoice status.

    David Jelen

    David Jelen

    CFO

    NeoVize

  • "Digitalization can take many forms. With INSIO, you take control of the purchasing process."

    Roman Marsa Porsche

    Roman Marsa

    Project Manager

    Porsche Czech Republic Ltd.

  • "INSIO has enabled us to accurately plan and supervise inspections and maintenance, allowing us to manage stores in the Czech Republic and Slovakia comfortably."

    Petr Chodera XXXLutz

    Petr Choděra

    Facility Manager

    XXXLutz s.r.o.

  • The INSIO helpdesk brought order to our company. Now we communicate effectively with customers and address their requests quickly and timely.

    Tomáš Korpáš Engie

    Tomáš Korpáš

    Director of Facility Management

    ENGIE Services a.s.

  • INSIO has accelerated our invoice processing and thanks to the multi-level approval, we have reduced errors. A big benefit for us is the simple overview of the invoice status.

    David Jelen

    David Jelen

    CFO

    NeoVize